System malfunctions
- A user experiences what appears to be a problem in the software
- The user contacts HelpDesk
- HelpDesk inspects the error
- HelpDesk resolves the problem OR
- HelpDesk contacts IT development or IT operations for resolution
- IT development or IT operations inspects the error
- Problem is resolved
3.1,3.4
DOMS-110,DOMS-111,DOMS-112
...